Cancellation & Refund Policy

Last Updated: September 26, 2026
 

Black Joy Global Travel, a DBA of McCree Enterprises LLC, understands that travel plans can change. Because travel services often require advance payments to hotels, tour operators, transportation providers, and other suppliers, cancellation and refund terms vary depending on the service or product purchased.
 

This policy provides our general approach. Specific trips, retreats, group programs, travel services, products, or supplier bookings may have separate cancellation and refund terms. When specific terms are provided at the time of purchase or booking, those terms apply to that transaction.
 

Travel Planning and Service Fees
 

Research, development, consultation, planning, and other professional service fees may be nonrefundable once paid, as disclosed before purchase.
 

These fees compensate Black Joy Global Travel for professional services, time, research, development, administration, and other work performed regardless of whether the traveler ultimately completes the trip.
 

Any applicable credits between service stages or toward a travel package will be governed by the terms provided for that specific service or agreement.
 

Trip Deposits and Payments
 

Deposits and installment payments for trips, retreats, or group travel may be nonrefundable or subject to cancellation penalties.

The applicable payment schedule and cancellation terms will be provided with the specific trip, booking page, traveler agreement, invoice, or other booking documentation.
 

Travelers should review those terms before submitting payment.
 

Third Party Supplier Payments
 

Travel arrangements may include payments made to or on behalf of independent suppliers such as hotels, resorts, airlines, tour operators, transportation providers, attractions, cruise lines, or other travel companies.
 

Refunds for supplier services are subject to the applicable supplier's rules and the terms associated with the reservation.

Black Joy Global Travel cannot guarantee that a supplier will issue a refund, travel credit, replacement service, or other compensation when a traveler cancels or when a supplier's own policies restrict refunds.
 

Traveler Cancellations
 

If you need to cancel a booked trip or travel service, contact Black Joy Global Travel as soon as possible.

Any refund, credit, transfer, or cancellation charge will be determined according to the terms applicable to your specific booking.

Do not assume that cancellation automatically creates a right to a refund.
 

Transfers and Name Changes
 

The ability to transfer a reservation to another traveler or change the name associated with a booking depends on the specific trip and the policies of the suppliers involved.
 

Transfers or substitutions are not guaranteed unless expressly permitted in the applicable booking terms.
 

Travel Insurance
 

We strongly encourage travelers to consider appropriate travel insurance.
 

Depending on the policy purchased, insurance may provide coverage for certain cancellations, interruptions, delays, medical events, baggage issues, or other covered circumstances.
 

Insurance coverage is determined by the insurance provider according to the specific policy terms. Black Joy Global Travel does not determine whether an insurance claim will be approved.
 

Supplier or Itinerary Changes
 

Hotels, airlines, tour operators, transportation companies, attractions, and other suppliers may change schedules, availability, services, or operating conditions.
 

When a supplier cancels or materially changes a service, any available refund, credit, substitution, or remedy may depend on that supplier's policies and the circumstances involved.
 

Black Joy Global Travel will make reasonable efforts to assist affected travelers when appropriate but cannot guarantee a particular supplier outcome.
 

Events Beyond Our Control
 

Travel may be disrupted by circumstances including severe weather, natural disasters, transportation interruptions, government actions, public health events, strikes, civil disturbances, safety conditions, or other events outside the reasonable control of Black Joy Global Travel.
 

Refunds, credits, rescheduling, or other remedies in these circumstances will depend on the specific booking terms, supplier policies, and any applicable travel insurance coverage.
 

Products and Merchandise
 

Cancellation, return, or refund eligibility for physical or digital products may depend on the type of product, fulfillment status, and any product-specific terms disclosed at purchase.
 

Products produced or fulfilled by third parties may also be subject to the fulfillment provider's applicable policies.

Any product-specific return or refund terms displayed during purchase will apply to that order.
 

Processing Approved Refunds
 

If a refund is approved, processing times may vary depending on the original payment method, financial institution, booking platform, supplier, or payment processor involved.
 

An approved refund should not be considered completed until it has been processed by the applicable parties.
 

Questions About a Cancellation
 

If you need assistance with an existing booking or have questions about the cancellation terms that apply to your purchase, contact:
 

Black Joy Global Travel
A DBA of McCree Enterprises LLC
info@blackjoytravel.com